Payment Policy

Your account holds a single balance, denominated in tokens, and everything the sanctum charges for is charged in tokens. One token buys one Oracle reading. Acquiring a relic in the Vault also settles in tokens, at the relic’s token price shown on its card. Tokens cannot be withdrawn as cash and have no monetary value outside the Service.

A relic's token price is its live market price from our supplier plus 10%, converted at the token price and rounded up to a whole token (never less than one). Each relic shows what its tokens cost in the currency you choose. Those money figures are information, not a balance: you never hold or spend money here. A value the Oracle gives in a reading is its own estimate of the relic’s market value, not a price.

This Payment Policy governs the purchase of tokens by card. Acquiring a relic settles in tokens already on your balance: no card is charged for it. The relic is bought from a Steam seller and delivered as a Steam trade offer, as our Terms of Service and Delivery Policy describe.

CONCLAVE runs on prepaid tokens with no subscription and no recurring charge. One (1) token entitles you to one (1) Oracle reading of a single relic. Tokens are a prepaid balance held against your account: they hold no cash value, are non-transferable between accounts, and cannot be withdrawn as cash.

Because nothing renews, there is no plan to downgrade and no date by which you must cancel. Walking away costs nothing, and tokens already on your account remain there until you use them.

Tokens are sold at one flat price per token, €0.33 (or the equivalent in the currency you choose), in any amount you choose; there are no packages. You can name a number of tokens, or enter an amount and receive as many whole tokens as it covers. The price of an offering is shown on the Offerings page and again at checkout before you confirm, and the amount displayed is the amount charged, in the currency you choose. Nothing is added afterwards.

A single payment is at least €5 and at most €20,000, or the equivalent in the currency you pay in.

Prices are set in euros. With the currency switcher (in the header, the menu, the footer, and on the Offerings and top-up pages) you can see and pay them in any of these 15 currencies: Argentine Peso (ARS), Azerbaijani Manat (AZN), Brazilian Real (BRL), Canadian Dollar (CAD), Chilean Peso (CLP), Euro (EUR), British Pound (GBP), Japanese Yen (JPY), Kazakhstani Tenge (KZT), Sri Lankan Rupee (LKR), Moroccan Dirham (MAD), Saudi Riyal (SAR), Turkish Lira (TRY), US Dollar (USD) and South African Rand (ZAR). These are the only currencies offered. In any currency other than euros, the price is the euro price converted at our reference exchange rate, which we update regularly; the converted price is the same on the Offerings page and at checkout. Chilean Pesos (CLP) and Japanese Yen (JPY) have no smaller unit and, like Argentine Pesos (ARS) and Kazakhstani Tenge (KZT), are shown and charged in whole units.

If your card is denominated in a currency other than the one you pay in, your bank or card issuer performs the conversion at their own rate and may add a conversion fee. That fee is set by them, not by us, and does not appear on our side of the transaction. If you need an invoice for your legal and accounting records rather than a receipt, ask us and we will provide one.

We accept Visa and Mastercard. Card details are passed straight to our payment processing partner, which is PCI DSS compliant, and are never stored on our servers or written to our logs, which means we cannot retrieve your full card number later, and no one at CONCLAVE can charge your card outside a purchase you begin yourself.

There is no stored card to keep up to date: each purchase is entered fresh, so a replaced or expired card breaks nothing.

Tokens are added to your balance as soon as payment is confirmed, and every movement is recorded against your account — what you bought, what each reading cost, and anything returned to you, with the resulting balance. A charge you are unsure about can therefore be traced to the exact reading that caused it rather than argued about in the abstract.

You are not charged for a reading that does not arrive. The Oracle is a live call to a real model: if it errors, returns nothing usable, or is interrupted, the token reserved for it returns to your balance without you having to ask. A reading that completed is charged normally — a reading you can open and read is not refunded because you navigated away from it.

A failure cannot charge you twice. A reservation either settles once or is released once, so retrying after a failure begins from your full balance.

If a payment fails, no tokens are added and you are not charged. Your bank may ask you to confirm a payment (3-D Secure) and may ask for your billing street address and post code; tokens are added only once the payment is confirmed. Refunds are made in the currency the purchase was charged in, for the amount that was charged. If you believe you were charged incorrectly, or do not recognise a charge, please contact us before raising a dispute with your bank — quoting the entry from your credit history is the fastest way for us to find it. Refund eligibility and your statutory rights are set out in our Refund Policy.

• ▸If you are a consumer, you may withdraw from a purchase of tokens within 14 days of the payment, without giving a reason. Tokens you have not used are refunded within 14 days of your request.
• ▸Running a reading or ordering a relic starts the service immediately; by doing so within the 14 days you ask us to begin and lose the right of withdrawal for the tokens consumed.
• ▸A reading that fails on our side, or a relic the seller does not deliver, is returned to your balance automatically.
• ▸Refunds go only to the payment method you used, in the currency charged. We do not refund in cash or by any other method.

The full rules are in our Refund Policy. If we cannot resolve a complaint with you directly, you may ask for free help from your municipal or district consumer ombudsman (rzecznik konsumentów), or refer the dispute to a permanent consumer arbitration court at a Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej); information on these out-of-court routes is published by the Office of Competition and Consumer Protection (UOKiK) at uokik.gov.pl. If you live in another EU country, you may also go to the consumer authority or the courts of your country. The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and no longer accepts complaints.

For any payment question, contact FUNNELIX SP. Z O.O. at Grochowska 56, 04-282 Warszawa, Poland, or by email at support@conclave.academy.