Refund Policy

CONCLAVE uses a prepaid token model with no subscription. One (1) token entitles you to one (1) Oracle reading. Tokens are a prepaid balance held against your account; they hold no cash value, are non-transferable, and cannot be withdrawn as cash. Payment is handled by our third-party payment processor and the price is shown before you confirm.

As a matter of our own policy, you have fourteen (14) days to withdraw from a purchase of tokens and receive a refund, without giving a reason. This applies wherever you live, and is in addition to any mandatory consumer protections that apply to you.

There is an important caveat for digital services. When you buy tokens and then use them to run Oracle readings, you are asking us to begin supplying a digital service immediately. By running a reading you acknowledge that the service begins right away and that, once a token has been fully consumed by a completed Oracle reading, your right to withdraw from that portion is lost because the service has been fully performed with your consent.

• ▸Unused tokens — tokens you have purchased but not yet spent can be refunded if you cancel within the 14-day withdrawal period.
• ▸Consumed tokens — tokens already spent on completed Oracle readings are consumed digital services and are not refundable, as the service has been delivered.
• ▸Faults — if a reading fails for a technical reason on our side, the token is returned to your balance or refunded; this does not affect your statutory rights.

To request a refund or exercise your withdrawal right, email support@conclave.academy from the address linked to your account, telling us which purchase you would like to cancel. Where a refund is due, we will process it using the same payment method you used, through our third-party payment processor, without undue delay and within fourteen (14) days of accepting your request. Refunds are made in the currency the purchase was charged in, for the amount that was charged. If your card is denominated in another currency, your bank converts the refund at its own rate on the day it lands, which may differ from the rate applied when you paid.

Nothing in this policy limits any mandatory consumer protections that apply to you under the law of your own country, such as any right to a remedy where a service is not provided with reasonable care and skill. This policy is governed by the laws of Poland, and any mandatory consumer protections of your country of residence continue to apply.

Refunds go only to the payment method you used; we do not refund in cash or by any other method. If we cannot resolve a complaint with you directly, you may ask for free help from your municipal or district consumer ombudsman (rzecznik konsumentów), or refer the dispute to a permanent consumer arbitration court at a Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej); information on these out-of-court routes is published by the Office of Competition and Consumer Protection (UOKiK) at uokik.gov.pl. If you live in another EU country, you may also go to the consumer authority or the courts of your country. The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and no longer accepts complaints.

For any refund question, contact FUNNELIX SP. Z O.O. at Grochowska 56, 04-282 Warszawa, Poland, or by email at support@conclave.academy.