Terms of Service

By creating an account, purchasing or using tokens, or otherwise accessing CONCLAVE (the "Service"), you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, Payment Policy, Refund Policy, and Cancellation Policy, which are incorporated here by reference. If you do not agree with any part of these Terms, you must not use the Service. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

CONCLAVE is an informational tool. You choose a relic and the Oracle returns a reading of it: a rarity tier — from Common through Collectible, Prized and Exalted to the fabled Grail — together with a rarity index from 0 to 100, an estimated market value, how a given asking price compares with that estimate, an undervalued, fair or overvalued verdict, a confidence level, and the reasoning behind it. One token buys one reading.

You can also acquire a relic in the Vault. It is paid in tokens, at the relic’s token price, from the same balance a reading draws on; no card is charged for it. A relic's token price is its live market price from our supplier plus 10%, converted at the token price and rounded up to a whole token (never less than one). Each relic shows what its tokens cost in the currency you choose. We buy the relic on your behalf from a seller on a third-party Steam item trading platform, and the seller sends it as a Steam trade offer to the trade URL you give at checkout. You are responsible for giving a correct trade URL and for accepting the offer in Steam. If the seller does not send the relic in time, or the offer expires unaccepted, the tokens for that relic are returned to your balance automatically. The tokens every new account is granted can be spent on readings but not on relics. The appraisals, estimates, and signals we provide are for general information purposes only. They are not financial, investment, trading, or professional advice, and they are not a guarantee of value, resale price, or profit. You are solely responsible for any decision you make in reliance on the Service.

You must be at least 18 years old, or the age of majority in your country of residence, to use the Service. To access most features you must register an account using a valid email address and a password. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Please notify us immediately at support@conclave.academy if you suspect any unauthorised use. You agree to provide accurate information and to keep it up to date.

We do not provide the service to, accept payments from, or make payouts to anyone located in or resident in the following countries and territories: Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, China (including Hong Kong), Cuba, Democratic Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Moldova, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, Ukraine, Venezuela, Crimea, Sevastopol, and the areas of the Donetsk, Luhansk, Zaporizhzhia and Kherson oblasts not controlled by the Government of Ukraine. We refuse access to the site from those countries by IP address, do not accept a card billing country among them, and do not open accounts for email addresses registered in Russia, Belarus, Iran, North Korea, Syria or Cuba.

CONCLAVE operates on a prepaid token model. There is no subscription. One (1) token entitles you to one (1) Oracle reading. Tokens are a prepaid balance held against your account; they carry no cash value, are non-transferable, cannot be exchanged between accounts, and cannot be withdrawn as cash.

Payments are handled by our third-party payment processor, and prices are shown to you before you confirm, in the currency you choose from the 15 we offer (Argentine Peso (ARS), Azerbaijani Manat (AZN), Brazilian Real (BRL), Canadian Dollar (CAD), Chilean Peso (CLP), Euro (EUR), British Pound (GBP), Japanese Yen (JPY), Kazakhstani Tenge (KZT), Sri Lankan Rupee (LKR), Moroccan Dirham (MAD), Saudi Riyal (SAR), Turkish Lira (TRY), US Dollar (USD) and South African Rand (ZAR)). One payment is at least €5 and at most €20,000, or the equivalent. Your statutory cancellation and withdrawal rights are described in our Refund Policy.

Delivery. CONCLAVE is delivered online. Tokens reach your balance once your payment is confirmed. An Oracle reading is shown on screen as soon as it is complete and stays in your account. A relic is delivered as a Steam trade offer to the trade URL you give at checkout, as described in section 2.

Right of withdrawal. If you are a consumer, you may withdraw from a purchase of tokens within 14 days of the payment, without giving a reason, by emailing support@conclave.academy from your account email. We refund the tokens you have not used, to the same payment method you used, within 14 days of your request.

Immediate performance. Running an Oracle reading or ordering a relic starts the service straight away. By doing so within the 14 days you expressly ask us to begin before the withdrawal period ends and acknowledge that you lose the right of withdrawal for the tokens consumed. Our Refund Policy sets out the details.

Disputes. If we cannot resolve a complaint with you directly, you may ask for free help from your municipal or district consumer ombudsman (rzecznik konsumentów), or refer the dispute to a permanent consumer arbitration court at a Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej); information on these out-of-court routes is published by the Office of Competition and Consumer Protection (UOKiK) at uokik.gov.pl. If you live in another EU country, you may also go to the consumer authority or the courts of your country. The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and no longer accepts complaints.

You agree not to:

• ▸use the Service for any unlawful, fraudulent, or deceptive purpose;
• ▸scrape, resell, or redistribute our appraisals or data without our written permission;
• ▸access the Service through automated means, bots, or scripts except via a facility we expressly provide;
• ▸attempt to reverse engineer, disrupt, overload, or gain unauthorised access to the Service or its infrastructure;
• ▸create multiple accounts to abuse promotions or evade restrictions.

We may suspend or terminate accounts that breach these Terms or that we reasonably believe pose a risk to the Service or other users.

The CONCLAVE name, branding, interface, software, and the models and outputs that power Oracle readings are owned by FUNNELIX SP. Z O.O. or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service for its intended purpose. Dota 2, Steam, and related marks are the property of their respective owners; CONCLAVE is an independent tool and is not affiliated with, endorsed by, or sponsored by any game publisher or trading platform.

The Service is provided "as is" and "as available". Skin markets are volatile and prices change constantly, so we do not warrant that any appraisal is accurate, current, complete, or that acting on it will produce any particular result. To the fullest extent permitted by law, we exclude all implied warranties.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. Subject to that, our total liability arising out of or in connection with the Service is limited to the greater of the amount you paid us for tokens in the twelve (12) months before the claim, or €50. We are not liable for indirect, incidental, or consequential loss, or for loss of profit, opportunity, or anticipated savings.

We may modify, suspend, or discontinue any part of the Service, and we may update these Terms from time to time. Where changes are material, we will give reasonable notice by email or on-site notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Poland, and the Polish courts have non-exclusive jurisdiction over any dispute. If you are a consumer resident in the European Union or elsewhere, you retain the benefit of any mandatory consumer protection provisions of the law of your own country of residence, and nothing in these Terms affects those rights.

Questions about these Terms can be sent to support@conclave.academy, or by post to FUNNELIX SP. Z O.O., Grochowska 56, 04-282 Warszawa, Poland.