Delivery Policy
Last updated: 5 October 2026
CONCLAVE sells nothing physical. There is no courier, no shipping cost, no customs and no delivery address in any order. This policy states that plainly, and sets out how delivery of a relic is actually meant to work, when it happens, and what we do when it does not.
1. No physical goods
Every relic in the Vault is an in-game item. Nothing is manufactured, packaged, posted or physically shipped, so no order involves shipping costs, carriers, transit times, tracking numbers, customs charges or a physical delivery address. Nothing you buy here will ever arrive in the post.
2. How delivery works
A relic is delivered in Steam. When you acquire it, we buy it on your behalf from a seller on a third-party Steam item trading platform, and the seller sends it as a Steam trade offer to the trade URL you give at checkout. You need to accept the offer in Steam (with the Steam Guard mobile app) for delivery to complete. How quickly the seller sends depends on the seller and on Steam’s own trade rules; My Vault shows where each delivery stands.
3. Country availability
Because nothing is physically shipped, there are no country-based shipping restrictions and no region we cannot deliver to. Availability of the Service itself, and of particular payment methods, may still vary by country for payment-processing or regulatory reasons — that is a payment question rather than a delivery one, and our Payment Policy covers it.
4. When delivery fails
If the seller does not send a relic in time, or the trade offer expires unaccepted, the tokens for that relic are returned to your balance automatically. If something else goes wrong, tell us and we will investigate from the order record rather than asking you to prove it. Where a purchase cannot be delivered, our Refund Policy sets out what you get back and how. A failed delivery is never treated as a completed sale.
Write to support@conclave.academy with your order reference.